Privacy Policy
Last updated:
engineer9 ("engineer9", "we", "us") provides an AI teammate that runs inside your Slack workspace. This policy explains what data we handle and why. Questions: [email protected].
Information we handle
We handle three kinds of data, and only what the service needs to work:
- Account and workspace data. When you install engineer9, Slack shares your workspace name and the identity of the installing user, including name and email address. We use this to create and manage your account.
- Slack content from channels you authorize. engineer9 reads messages only in the channels an admin explicitly adds. It starts with access to no channels (default-deny). From that activity it builds a memory of your team: who owns what, how issues were resolved, and relevant context. It never reads channels you have not added.
- Credentials you provide. If you connect an integration or bring your own LLM key, that secret is validated and stored. We reference it by name and never display it again.
How we use your data
We use the data above to operate the service: to answer your questions with your team's context, build and maintain your team roster and playbooks, and let engineer9 act on your behalf with your approval.
We do not train models on your data. Your team's knowledge stays yours. We do not sell your data or use it for advertising.
Subprocessors
We share data with a small set of providers to deliver the service:
- Slack. The platform engineer9 runs in.
- Anthropic. Model inference (Claude). If you bring your own key, calls run under your own Anthropic account and terms.
- Our cloud hosting provider. Runs the service and stores your data.
Storage and security
Each workspace's data is logically isolated, so one customer's data is not exposed to another. Access to your channels is default-deny and controlled by your admins. Destructive actions require a human to approve them in Slack.
Retention and deletion
We keep your data while your workspace uses engineer9. Removing a channel stops further reading of it. Uninstalling engineer9 from your Slack workspace ends data collection. To request deletion of your data, email [email protected] and we will delete it within a reasonable period, subject to legal retention requirements.
Your rights
Depending on where you live, you may have the right to access, correct, export, or delete your personal data. To exercise these rights, contact [email protected].
Changes to this policy
We may update this policy as the product evolves. We will revise the date above and, for material changes, notify you through the product or by email.